Returns & Exchanges

Unfortunately we don't offer refunds or exchanges.

Additional non-returnable items:
Gift cards

Please do not send your purchase back to the manufacturer.

Lost or missing items (if applicable)
If your order is lost in transit we will offer full refund.

If there are any problems with your order please contact us at: cocoaandJAM@gmail.com.

Sale items (if applicable)
All sales are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cocoaandJAM@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.